Terms of purchase

When you place an order with Nitey, you enter into a binding purchase agreement. You'll receive an order confirmation by email containing information about the products ordered, prices, delivery address and payment method. Check that the details are correct and contact us immediately if anything is incorrect.

You can cancel your order the same day it was placed, provided this happens before our customer service has closed for the day. Orders placed on public holidays or bridge days cannot be canceled until the next business day. Contact us at help@shopnitey.com with your order number.

All prices on our website are shown in US dollars (USD). Sales tax, where it applies, is calculated at checkout. We reserve the right to change prices and to correct obvious pricing errors.

We accept payment via Klarna, debit cards and credit cards. All transactions are handled securely through encrypted payment solutions.

Orders are processed within 1–2 business days. Estimated delivery time is 2–5 business days after processing, depending on the delivery address. Orders placed on weekends are shipped the next business day. During periods of high demand, delivery may take up to 2 weeks. If delivery exceeds 45 business days, we offer a full refund.

You can cancel your purchase within 60 nights of delivery, opened or used, under the guarantee described in section 7.

Sleep with Nitey for up to 60 nights from the day it arrives. If it doesn't help, email us and we refund the full purchase price, used or not. Email us within the trial with your order number. We refund the purchase price to your original payment method within 5–7 business days. You keep the mouthpiece; there is nothing to send back. Multipacks are covered too, opened or not. Defective, damaged or wrong items are replaced at our cost. See our returns page for how it works.

If a package isn't collected and is returned to us, the return shipping and handling cost is deducted from any refund. If you'd like it resent, a new shipping fee applies.

All our products are covered by the Swedish Consumer Sales Act. In the event of a fault or defective product, you have the right to file a complaint within a reasonable time. Contact us at help@shopnitey.com with photos of the defect and your order number. In the event of a dispute that cannot be resolved by contacting us, you can turn to the National Board for Consumer Disputes (ARN).

Nitey is not liable for indirect damages or losses that may arise in connection with the use of our products. Nor are we liable for delays or non-delivery caused by circumstances beyond our control (Force Majeure), including but not limited to natural disasters, strikes, pandemics or transport disruptions.

We strive to provide accurate product descriptions and images, but reserve the right to any color variations that may occur depending on screen settings. All images on the website are illustrative.

Nitey is not a medical device and does not replace medical advice or treatment. The product is intended as an aid against snoring. If diagnosed with sleep apnea or other sleep-related conditions, always consult your doctor about appropriate treatment.

We process your personal data in accordance with the GDPR. Data collected at purchase is used solely to manage your order, delivery and any returns. We never share your data with third parties beyond what is required to fulfill delivery and payment. Read more in our privacy policy.

If you have questions about our terms of purchase or your order, contact us at help@shopnitey.com. We respond within 24 hours.